GoDrive is an electric vehicle ride-hailing service connecting riders and drivers across Pakistan. This Privacy Policy explains what personal information we collect when you use the GoDrive app, how we use it, and the choices you have. By creating an account or using our services, you agree to the practices described here.
Plain language first. We have written this policy to be readable, not just legally complete. If any section is unclear, email us — the address is at the bottom.
Information We Collect
We collect information you give us directly, information generated when you use the app, and information from your device.
Driver-specific data. If you register as a driver, we also collect your vehicle details (type, licence plate), National Identity Card (NIC) number and photo for identity verification, driver's licence scan, and bank account or payment details for earnings withdrawal.
How We Use Your Information
We use the information we collect to provide, improve, and protect the GoDrive service:
- Match riders with nearby available drivers and dispatch rides
- Calculate fares, process payments, and maintain wallet balances
- Send push notifications about ride status (driver en route, arrival, trip start, completion)
- Display driver location on the in-app map during an active ride
- Enforce safety features — SOS alerts, emergency contact sharing, and live trip sharing links
- Detect and prevent fraud, account abuse, and policy violations
- Resolve disputes, investigate complaints, and respond to support requests
- Improve dispatch algorithms, EV route optimisation, and app performance using aggregated trip data
- Show optional rewarded video ads to drivers who choose to watch them, and credit the reward to their wallet
- Comply with applicable laws, including Anti-Money Laundering (AML) regulations in Pakistan
We do not sell your personal information to advertisers or data brokers. The limited device data shared with Google AdMob for optional driver ads is described under “Sharing Your Data”.
Sharing Your Data
We share personal information only in the limited circumstances described below.
With your matched driver or rider. When a ride is confirmed, the rider sees the driver's first name, vehicle plate, rating, and live location. The driver sees the rider's first name, pickup address, and destination. Neither party sees the other's phone number; calls are routed through the app.
With service providers. We use third-party providers to operate the service:
- Supabase — database hosting and authentication (servers in the EU/US)
- Firebase (Google) — push notification delivery via FCM
- Google Maps — mapping, geocoding, and route calculation
- Google AdMob — rewarded video ads in the driver app (see “Advertising” below)
Each provider is contractually required to protect your data and use it only for the services they perform for us.
Advertising (Google AdMob). Drivers can choose to watch short rewarded video ads in the “Watch ads & earn” section of the driver app. Riders are not shown ads. When an ad is requested, the Google Mobile Ads SDK collects and shares with Google: your device’s Android advertising ID, approximate location derived from your IP address, app interaction data (such as ad views and taps), and crash logs and diagnostics. Google uses this data to serve and measure ads, prevent ad fraud, and for analytics, as described in How Google uses information from sites or apps that use its services. Your name, phone number, trip history and precise GPS location are never shared with advertisers.
You can reset your advertising ID or opt out of personalised ads at any time in your device settings (Settings → Google → Ads, or Settings → Privacy → Ads on newer Android versions). Watching ads is always optional.
For legal reasons. We may disclose information if required by Pakistani law, a valid court order, or to protect the rights, property, and safety of users or others.
Business transfers. If GoDrive merges, is acquired, or sells its assets, user information may be transferred. We will notify users before data is subject to a different privacy policy.
We never share your real-time location with anyone except the driver or rider matched to your active ride, and only for the duration of that ride.
Location Data
GoDrive is a location-based service; accurate GPS is necessary to match riders, navigate drivers, and calculate fares. Here is exactly how we use your location:
- Riders — during a ride. Your pickup and destination are stored as part of the trip record. We do not collect continuous background location from riders outside an active ride.
- Drivers — foreground and background. The app collects driver location continuously while the driver is marked as "available" or has an active ride. This powers the real-time map and allows the dispatch system to offer nearby rides. Location updates stop when the driver goes offline.
- Historical trip routes are stored to support fare disputes and safety investigations. Routes older than 12 months are anonymised.
You can revoke location permission at any time in your device settings. Doing so will prevent you from using the ride-hailing features of the app.
Payments & Wallet
GoDrive operates an in-app wallet (in Pakistani Rupees) for cashless rides and driver earnings. We store your wallet balance, transaction history, and top-up records on our servers. We do not store full bank account numbers or card numbers on our platform — payment processing uses third-party payment gateways that are PCI-DSS compliant.
Driver earnings withdrawal records are retained for seven years to comply with tax and financial regulations in Pakistan. Rider payment history is retained for three years.
Data Retention
We keep your information for as long as your account is active or as needed to provide our services. Specific retention periods:
- Account data — retained while the account is active; deleted within 90 days of a verified deletion request
- Trip records — retained for 3 years for dispute resolution and safety investigations
- Location data — real-time data discarded after a ride ends; route logs anonymised after 12 months
- Chat messages — deleted 30 days after a ride is completed
- Driver verification documents — retained for 5 years after the driver account is closed to comply with legal requirements
- Financial records — retained for 7 years to comply with Pakistani tax law
Your Rights
You have the following rights over your personal data:
- Access. Request a copy of the personal data we hold about you.
- Correction. Update inaccurate name, phone number, or email from within the app profile screen.
- Deletion. Request that we delete your account and associated data. We will process this within 30 days, subject to legal retention obligations described above.
- Restriction. Ask us to stop processing your data while a dispute is being resolved.
- Portability. Request a machine-readable export of your trip history and account data.
- Objection. Object to processing based on our legitimate interests.
To exercise any of these rights, email pjbsk8661@gmail.com from the address registered to your account. We will respond within 30 days.
Push Notifications
GoDrive sends push notifications via Firebase Cloud Messaging (FCM) to keep you informed about ride status, driver arrival, trip completion, wallet activity, and account alerts.
Your FCM device token is stored in our database and used solely to deliver notifications to your device. We do not share device tokens with third parties. When you sign out, your token is removed and notifications stop.
You can disable push notifications at any time in your device's notification settings. Disabling notifications does not affect the functionality of the app, but you will not receive real-time ride status updates while the app is closed.
Children's Privacy
GoDrive is not directed to children under the age of 13. We do not knowingly collect personal information from anyone under 13. If we learn that a child under 13 has provided us with personal information, we will delete it immediately. If you believe a child has submitted information to us, contact us at pjbsk8661@gmail.com.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will:
- Update the "Last updated" date at the top of this page
- Send a push notification or in-app notice to all active users at least 7 days before the changes take effect
- For significant changes that affect your rights, ask for your renewed consent before you can continue using the app
Continued use of the GoDrive app after the effective date constitutes acceptance of the updated policy. If you do not agree to the changes, you can delete your account before the effective date.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please reach out to our Privacy Team.
GoDrive Privacy Team
We aim to respond to all privacy inquiries within 3 business days.